Responsible Gaming at betli

1. Our Commitment to Responsible Gaming

At betli, responsible gaming is not a compliance checkbox — it is a core part of how we operate and serve the Bangladesh betting community. We believe that every player deserves a safe, transparent, and controlled gambling environment. Our goal is to make sure that betting on betli remains an enjoyable recreational activity and never escalates into something harmful.

betli's responsible gaming programme is built on four pillars: prevention (age verification and account controls), awareness (educating players about the risks of gambling), intervention (proactive monitoring and outreach to players who may be at risk), and support (providing direct access to help resources and self-help tools).

We actively monitor player activity for behavioural indicators associated with problem gambling. Where our systems identify a player who may be at risk — for example, a sudden increase in deposit frequency, extended session lengths, or repeated attempts to recover losses — our responsible gaming team may reach out proactively via the player's registered email address to check in and offer support.

betli strongly encourages all players to treat gambling as a form of entertainment, to play only with money they can genuinely afford to lose, and to make use of the limit-setting tools available within every betli account. Gambling should never be used as a method of earning income, solving financial problems, or escaping from personal difficulties.

2. Age Restriction & Verification

betli enforces a strict minimum age of 18 years for all registered players. This is a non-negotiable requirement and applies equally to all players in Bangladesh regardless of the type of game — casino, sports betting, slots, or live dealer. No exceptions are made.

2.1 How Age Verification Works

All new betli accounts are subject to age verification as part of the Know Your Customer (KYC) process. During KYC, you will be asked to submit a valid government-issued identity document — such as your Bangladesh National Identity Card (NID), passport, or driving licence — that clearly shows your date of birth. betli's verification team will review your document and confirm that you are aged 18 or above before allowing deposits and withdrawals on your account.

In some cases, betli's automated systems may request KYC verification earlier in the registration flow if there are indicators that suggest a player may be underage. betli reserves the right to suspend an account and withhold funds pending identity verification at any point.

2.2 Protecting Minors

If you share a computer, mobile phone, or tablet with anyone under the age of 18, betli strongly recommends that you:

• Always log out of betli after each session — never leave your account open on a shared device.
• Use a strong, unique password for your betli Login that only you know.
• Consider using parental control software to block access to gambling websites on devices used by children.
• Never allow a minor to use your betli account under any circumstances.

3. Deposit Limits

One of the most effective ways to manage your gambling spending is to set a deposit limit before you begin playing. betli allows every registered player to configure deposit limits at three different intervals — helping you stay within a budget that reflects your financial situation.

3.1 How to Set a Deposit Limit

1. 1Log in to your betli account using your registered credentials via the betli Login page.
2. 2Navigate to Account Settings and select the Responsible Gaming section from the menu.
3. 3Select Deposit Limits and choose your preferred interval — daily, weekly, or monthly.
4. 4Enter your desired limit amount in Bangladeshi Taka (৳) and confirm your selection.
5. 5Reductions take effect immediately. Increases are subject to a mandatory 24-hour cooling-off period to allow time for reflection.

4. Time-Out & Cooling-Off Periods

Sometimes you simply need a break — whether to clear your head after a losing streak, reassess your betting habits, or just step away from screens for a while. betli's time-out feature lets you pause your account for a defined short-term period without the permanence of full self-exclusion.

4.1 Available Time-Out Durations

• 24 Hours — a brief overnight reset, useful after an intense session.
• 48 Hours — a weekend break to recharge and reflect.
• 7 Days (One Week) — a week-long pause to step back from daily betting habits.
• 30 Days (One Month) — a full monthly break, ideal if you feel your gambling is starting to feel compulsive.

4.2 What Happens During a Time-Out

During your chosen time-out period, the following restrictions apply to your betli account:

• Deposits via bKash, Nagad, Rocket, Upay, Visa, or Mastercard are blocked.
• Bet placement — on cricket, slots, live casino, Dragon Fishing, Hi-Lo, or any other betli product — is suspended.
• Marketing emails and promotional SMS messages are paused for the duration of the time-out.
• Your account balance and any pending withdrawals remain safe and accessible once the time-out expires.
• Withdrawals of any existing balance can still be processed during a time-out — you are not locked out of your funds.

5. Self-Exclusion

Self-exclusion is betli's most powerful responsible gaming tool. It is designed for players who feel that gambling has become a problem in their life and who want to take a definitive, long-term step away from the platform. Unlike a time-out, self-exclusion cannot be reversed during the chosen period — making it a serious and meaningful commitment to your own wellbeing.

5.1 Self-Exclusion Durations

• 6 Months — the minimum self-exclusion period available on betli.
• 1 Year — a full year away from the platform.
• 2 Years — for players who need an extended break.
• 5 Years — a long-term exclusion for serious problem gambling concerns.
• Permanent / Indefinite — permanent closure of your betli account with no option to return.

5.2 What Self-Exclusion Means

When you self-exclude from betli, the following will apply for the full duration of your chosen exclusion period:

• Your betli account will be immediately and fully suspended — no betting, deposits, or bonuses.
• All marketing communications, including bonus offers, promotional emails, and SMS messages, will be permanently halted.
• betli's systems will flag your account to prevent re-registration under the same name, date of birth, or payment method.
• Any remaining balance in your account will be returned to you via your last verified withdrawal method within 5–7 business days.
• Requests to lift self-exclusion before the chosen end date will not be honoured under any circumstances.

5.3 How to Apply for Self-Exclusion

1. 1Log in via the betli Login page and go to Account Settings → Responsible Gaming → Self-Exclusion.
2. 2Select your desired exclusion duration from the options listed above.
3. 3Review the terms of self-exclusion, confirm you understand the restriction is irreversible for the chosen period, and submit your request.
4. 4betli will send a confirmation email to your registered address within 30 minutes of the request being processed.
5. 5Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and our team will process it immediately on your behalf.

6. Recognising the Warning Signs

Problem gambling can develop gradually and is often difficult to recognise in yourself. betli wants every Bangladesh player to be aware of the behavioural and emotional warning signs that may indicate gambling is no longer a form of entertainment but has become something more harmful.

If you recognise any of the following patterns in your own gambling behaviour, we strongly encourage you to use betli's responsible gaming tools, take a break, or seek professional support:

7. Self-Assessment

If you are unsure whether your gambling habits are becoming problematic, the following self-assessment questions can help you reflect honestly on your relationship with gambling. These questions are based on widely used responsible gaming frameworks and are provided for informational purposes only — they are not a clinical diagnostic tool.

Consider each question carefully and answer honestly based on your experience over the past 12 months:

8. Support & Resources

betli is committed to ensuring that every player who needs help can access it quickly and without barriers. Whether you prefer to speak to betli's internal support team or seek external professional counselling, the following options are available to you.

8.1 betli Internal Support

betli's dedicated responsible gaming team is available around the clock — including during Eid, Pohela Boishakh, and other public holidays in Bangladesh — to assist players with any responsible gaming concerns. Our team can help you with:

• Setting or adjusting deposit limits, loss limits, or session reminders on your account.
• Activating a time-out or cooling-off period immediately.
• Processing a self-exclusion request on your behalf.
• Answering questions about how betli's responsible gaming tools work.
• Providing referrals to external professional support organisations.

8.2 Guidance for Friends and Family

Problem gambling does not only affect the person gambling — it has a significant impact on those around them. If you are concerned about the gambling habits of a family member, partner, or close friend, betli encourages you to:

• Have an open, non-judgmental conversation with the person about your concerns, choosing a calm moment when they are not actively gambling.
• Encourage them to use betli's self-exclusion or time-out tools and offer to assist them in setting up limits on their account.
• Seek support for yourself as well — living with a problem gambler is emotionally challenging and professional counselling for affected family members is widely available.
• Contact betli at [email protected] if you believe a family member is in immediate financial or emotional danger as a result of problem gambling and needs urgent account intervention.

8.3 Responsible Gaming Principles — A Summary

To close, betli asks every player to keep the following principles in mind every time they use the platform:

• Set a budget before you play and never exceed it, regardless of whether you are winning or losing.
• Treat gambling as entertainment, not as a source of income or a financial strategy.
• Take regular breaks — use session reminders and time-out tools to manage how long you spend on the platform.
• Never gamble when impaired — avoid betting when you are under the influence of alcohol, medication, or extreme emotional stress.
• Keep gambling in perspective — your family, health, relationships, and financial security always come first.
• Ask for help early — do not wait until gambling has become a serious problem before using the tools and support available to you.