Your Privacy Matters to betli

1. Information We Collect

betli collects personal data from you in three primary ways: information you provide directly, information collected automatically when you use the betli platform, and information received from trusted third-party sources such as payment processors and identity verification providers.

1.1 Information You Provide Directly

When you register a betli account, make a deposit, request a withdrawal, contact betli support, or participate in a promotion, you may provide betli with the following categories of personal data:

1.2 Information Collected Automatically

When you visit betli.net or use the betli platform, certain technical data is collected automatically by betli's servers and analytics systems:

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, time spent on each page, navigation paths, search queries within the platform, game sessions commenced, bets placed, and features accessed after betli Login.
• Location Data: Country and city-level location inferred from your IP address. betli does not collect precise GPS location data.
• Session Data: betli Login timestamps, session duration, logout time, and session activity logs maintained for security and responsible gaming monitoring.
• Cookie Data: Data collected via cookies and similar tracking technologies as described in Section 4 of this Policy.

1.3 Information from Third Parties

betli may receive personal data about you from trusted third-party sources, including:

• Payment Processors: Transaction confirmation data, payment reference numbers, and fraud screening signals from bKash, Nagad, Rocket, Upay, and card payment processors.
• Identity Verification Providers: Results of automated identity and age verification checks performed by third-party KYC service providers.
• Fraud Prevention Services: Risk signals and fraud indicators from specialist fraud prevention and anti-money laundering screening services.
• Affiliate Partners: If you arrived at betli via a marketing affiliate, betli may receive a referral identifier from that affiliate. betli does not receive your personal data from affiliates beyond this identifier.

2. How We Use Your Data

betli uses your personal data only for the purposes described in this Policy. The primary legal bases on which betli processes your data are: (a) performance of a contract — to deliver the betli service you have registered for; (b) legal obligation — to comply with applicable anti-money laundering, age verification, and data protection obligations; (c) legitimate interest — to improve betli's platform, prevent fraud, and ensure responsible gaming; and (d) consent — for optional communications where you have opted in.

2.1 Delivering the betli Service

The core purpose for which betli processes your personal data is to operate your betli account and deliver the services you have requested. This includes:

• Creating and maintaining your betli account following registration.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Settling bets and casino game results and crediting winnings to your account.
• Administering bonus offers and the betli VIP loyalty programme.
• Providing customer support and responding to queries submitted to [email protected].
• Sending transactional communications such as deposit confirmations, withdrawal notifications, and security alerts to your registered email or phone number.

2.2 Identity Verification and KYC Compliance

betli is required to verify the identity and age of all players prior to processing withdrawals above defined thresholds, and at any point where betli's compliance obligations require it. betli uses your identity documents and personal details to confirm that you are who you claim to be, that you are aged 18 or above, and that your account is not being used for money laundering or other prohibited activities. This processing is required by law and is a condition of maintaining a betli account.

2.3 Fraud Prevention and Security

betli processes usage data, device data, IP data, and transaction history to detect and prevent fraud, money laundering, multi-accounting, bonus abuse, and other prohibited conduct as defined in betli's Terms & Conditions. betli may share data with specialist fraud prevention services and, where required by law, with relevant authorities. betli's security and fraud prevention processing is carried out on the basis of legitimate interest in protecting the platform and its honest players.

2.4 Responsible Gaming Monitoring

betli processes your betting history, session data, deposit patterns, and responsible gaming tool usage to identify potential indicators of problem gambling behaviour. This processing is carried out in betli's legitimate interest in promoting player wellbeing and in compliance with its responsible gaming obligations. Where betli identifies potential problem gambling indicators, it may take proactive steps such as sending a responsible gaming notification or applying temporary account restrictions.

2.5 Platform Improvement and Analytics

betli processes aggregated and pseudonymised usage data to understand how players use the platform, identify areas for improvement, optimise game offerings, and develop new features. This analytics processing does not identify you as an individual and is carried out in betli's legitimate interest in continuously improving its products and services for the benefit of all Bangladesh players.

2.6 Marketing Communications

Where you have opted in to marketing communications, betli may send you promotional emails or SMS messages about new games, bonuses, promotions, and seasonal offers relevant to the Bangladesh market. You can unsubscribe from marketing communications at any time by following the unsubscribe link in any marketing email, or by contacting betli support at [email protected]. Opting out of marketing will not affect your ability to receive transactional or security communications, which are necessary for the operation of your account.

3. Data Sharing

betli does not sell, rent, or trade your personal data to unaffiliated third parties for their independent marketing or commercial purposes. betli shares your personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals, betli must share transaction data with your chosen payment service provider — bKash, Nagad, Rocket, Upay, Visa, or Mastercard. The data shared is limited to what is strictly necessary to complete the transaction (such as your registered account number and transaction amount). Each payment service provider is subject to its own privacy policy and data protection obligations.

3.2 Identity Verification and KYC Providers

betli engages specialist third-party identity verification providers to perform automated KYC checks. To facilitate these checks, betli shares relevant portions of your identity documents and personal information with these providers. All KYC providers engaged by betli are contractually bound to process data solely for the purpose of identity verification and to maintain appropriate security standards.

3.3 Fraud Prevention and Anti-Money Laundering Services

betli may share data with specialist fraud screening and anti-money laundering services to detect and prevent financial crime. These service providers act as data processors on betli's behalf and are contractually prohibited from using your data for any purpose beyond fraud prevention and AML screening.

3.4 Legal and Regulatory Disclosure

betli may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or legal process. betli will only disclose the minimum data required to fulfil such obligations and will, where legally permissible, notify you of any such disclosure.

3.5 Business Transfers

In the event that betli undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. betli will notify registered players of any such transfer via email or an in-platform notice, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

4. Cookies & Tracking Technologies

betli uses cookies and similar technologies (such as local storage and session storage) to deliver a functional, secure, and personalised experience on betli.net. This section explains what cookies betli uses, why, and how you can manage your preferences.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember your preferences, keep you logged in, and collect usage information. Cookies may be "session cookies" — deleted when you close your browser — or "persistent cookies" that remain on your device for a set period.

4.2 Cookies betli Uses

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that disabling essential session cookies will prevent you from completing betli Login and will affect core platform functionality. Disabling analytics or preference cookies will not prevent you from using betli but may affect your personalised experience.

To manage cookies, refer to the help documentation for your browser:

• Google Chrome: Settings → Privacy and Security → Cookies and other site data
• Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Cookies and site permissions

5. Data Security

betli implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. No system can guarantee absolute security, but betli's security practices reflect the standards appropriate for an online financial services platform operating in Bangladesh.

5.1 Technical Safeguards

• 256-bit SSL/TLS Encryption: All data transmitted between your device and betli's servers is encrypted in transit using industry-standard SSL/TLS protocols. Look for the padlock icon and "https://" in your browser address bar when using betli.
• Encryption at Rest: Sensitive personal data stored on betli's servers — including identity documents and KYC records — is encrypted at rest using AES-256 encryption.
• Payment Data Isolation: betli does not store raw card numbers, bKash PINs, Nagad credentials, or other payment authentication data on its own servers. All payment credential handling is performed by certified payment processors operating under applicable security standards.
• Access Controls: Access to personal data within betli's systems is restricted on a strict need-to-know basis. Internal access is controlled via role-based access controls, multi-factor authentication, and comprehensive access logging.
• Security Monitoring: betli's infrastructure is subject to continuous security monitoring for anomalous activity, intrusion attempts, and potential data breaches.

5.2 Organisational Measures

betli's internal data handling procedures include staff training on data protection, confidentiality agreements for all personnel with access to personal data, and regular review of data security practices. betli conducts periodic security assessments to identify and address potential vulnerabilities in its systems and processes.

5.3 Data Breach Response

In the event of a personal data breach that poses a risk to your rights and freedoms, betli will notify affected players without undue delay, providing information about the nature of the breach, the categories of data affected, and the steps betli has taken or will take to address it. betli maintains an internal data breach response procedure to ensure prompt and effective action in such circumstances.

5.4 Your Role in Account Security

You play an important role in keeping your betli account secure. betli recommends that you: (a) use a unique, strong password for your betli Login that you do not use on any other platform; (b) never share your betli Login credentials with anyone, including family members; (c) log out of betli after each session, especially on shared devices; and (d) contact betli support immediately at [email protected] if you suspect any unauthorised access to your account.

6. Your Rights

As a betli player whose personal data is processed by betli, you hold the following rights in relation to your personal information. betli is committed to responding to all data rights requests promptly and transparently.

6.1 Right of Access

You have the right to request a copy of the personal data betli holds about you, together with information about how it is being processed, the purposes of processing, and the categories of data involved. betli will respond to verified access requests within 30 calendar days of receipt.

6.2 Right to Rectification

If the personal data betli holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For changes to your registered contact details or account information, you can update these directly via your betli account settings after betli Login. For corrections to KYC records or identity data, please contact [email protected].

6.3 Right to Erasure

In certain circumstances, you may request that betli delete your personal data. This right applies where: (a) the data is no longer necessary for the purposes for which it was collected; (b) you withdraw consent and there is no other legal basis for processing; or (c) the data has been unlawfully processed. Note that betli may be required by law to retain certain data (such as transaction records and KYC documents) for defined periods even after account closure — in such cases, betli will inform you of the retention obligation and delete the data as soon as the retention period expires.

6.4 Right to Object to Marketing

You have the right to object to betli's processing of your personal data for direct marketing purposes at any time. To exercise this right, click the unsubscribe link in any betli marketing email, or contact [email protected] with the subject line "Marketing Opt-Out". betli will process your objection within 5 business days (Bangladesh Standard Time).

6.5 Right to Data Portability

Where betli processes your data on the basis of consent or contract performance, and the processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format. To request a data export, contact [email protected] with the subject line "Data Portability Request".

6.6 How to Exercise Your Rights

To exercise any of the above rights, please contact betli's data team at: [email protected] with a clear description of your request and your registered betli account email address. betli may need to verify your identity before processing your request. betli will respond to all data rights requests within 30 calendar days. In exceptional circumstances, betli may extend this period by a further 30 days, in which case you will be notified of the extension and the reason for it.

7. Data Retention

betli retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:

When personal data reaches the end of its applicable retention period, betli will securely delete or anonymise it in a manner that prevents reconstruction or re-identification. Where data is anonymised rather than deleted, the resulting anonymised data may be retained indefinitely for aggregate analytics purposes, as it no longer constitutes personal data.

7.1 Account Closure and Data Retention

If you request closure of your betli account, betli will cease active processing of your personal data for service-delivery purposes. However, betli will retain the data categories listed above for the specified retention periods in order to fulfil its legal and regulatory obligations. During this retention period, your data will be stored securely, access will be restricted to compliance personnel only, and it will not be used for marketing or platform analytics.

8. Contact & Complaints

betli takes its data protection obligations seriously and is committed to resolving any privacy-related concerns promptly and fairly. If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how betli has handled your personal data, please contact betli's data team using the details below.

8.1 Contacting betli About Privacy

For all privacy-related enquiries, data rights requests, or complaints regarding betli's data handling practices, please write to:

When submitting a privacy enquiry or data rights request, please include: (a) your full name as registered on your betli account; (b) your registered betli email address; (c) a clear description of your request or concern; and (d) any relevant reference numbers if your enquiry relates to a prior support interaction. This information enables betli to locate your records and respond accurately and efficiently.

8.2 Complaint Resolution Process

Upon receiving a privacy complaint, betli will: (a) acknowledge receipt within 3 business days; (b) investigate the matter thoroughly, including review of relevant data processing records; (c) provide a substantive written response within 30 calendar days, detailing betli's findings and any remedial action taken or proposed; and (d) where betli has identified a processing error, take prompt steps to correct it and notify you accordingly.

8.3 Escalation

If you are not satisfied with betli's response to your privacy complaint, you may escalate your concern. betli encourages players to contact betli support in the first instance, as most concerns can be resolved through direct communication. betli is committed to fair, transparent, and timely resolution of all data protection matters.

8.4 Updates to This Policy

betli reserves the right to update this Privacy Policy at any time to reflect changes in its data processing practices, service offerings, or applicable legal requirements. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Where updates are material — meaning they significantly affect your rights or betli's obligations — betli will notify registered players via email to their registered address at least 14 calendar days before the changes take effect. Your continued use of betli after the effective date of any update constitutes your acceptance of the revised Privacy Policy.